We uses Auspost for Small Orders, which include items like Life Jackets, Ropes/Handles, Snow Outerwear, Boots, Bindings, etc. For Large items such as Snowboards, Wakeboards, Waterskis, Kneeboards, Large Tubes, etc., we rely on StarTrack. We prioritize quick delivery, so all orders placed before 2 pm from Monday to Friday will be shipped on the same day. Orders placed on the weekend will be shipped on the following Monday. Rest assured, you will receive a confirmation email with a tracking number to monitor your order's progress. If you encounter any issues finding your tracking number, please don't hesitate to Contact Us for assistance. For more comprehensive shipping information, please refer to the details available here.
At Trojan, we strive for customer satisfaction, and that includes our return policy. You have the option to return any product purchased from us, provided it is not faulty, within 60 days from the date of purchase to receive a full refund. If the item is returned after 60 but within 365 days of purchase, a store credit will be issued. We accept returns of products in their original condition. Customers have the choice of receiving a refund (minus any shipping charges paid) or exchanging the item for a different product. For your convenience, returns can be made in person at our store with proof of purchase or sent back to our store via mail. For further information on our return process, please see here.