FREE EXPRESS SHIPPING OVER $99*

Returns

OUR 60 DAY RETURNS POLICY

You may return any product you have purchased from us, that is not faulty, in its original condition within 60 days from the date it was purchased and receive a refund (minus any shipping paid). In order to take advantage of this, you can return your item(s) with proof of purchase, in person or by sending it back to our store. Call us for more information. 

 

If you would like to return your purchase for any reason, details of our returns guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you. 

  • Merchandise must be returned within 60 days from the date of purchase.
  • Merchandise must not be worn, altered, or used.
  • Merchandise must be in sell-able condition and unmarked 

REFUNDS

We will issue a refund for the price you paid for the products within 3 working days of the date we receive the returned item(s). All products must be in an undamaged, unworn condition with all labels when possible. 

 

FAULTY PRODUCTS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable period from the time of purchase. (usually 12 months) Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you think a product is faulty, please contact us and our team will assist you in resolving the issue. Please note all warranty issues will go through brands and not up to us to decide the outcome. 

 

CHANGES TO YOUR ORDER

If you need to make any changes to an order once it has already been submitted and payment is complete, please contact our Customer Service team: orders@trojanwss.com soon as possible. Please note we cannot guarantee any changes.