Shipping:
We use AusPost for Small Orders, which include items like Life Jackets, Ropes/Handles, Snow Outerwear, Boots, Bindings, etc. For Large items such as Snowboards, Wakeboards, Waterskis, Kneeboards, Large Tubes, etc., we rely on StarTrack. We prioritize quick delivery, so all orders placed before 2 pm from Monday to Friday will be shipped on the same day. Orders placed on the weekend will be shipped on the following Monday. Rest assured, you will receive a confirmation email with a tracking number to monitor your order's progress. If you encounter any issues finding your tracking number, please don't hesitate to Contact Us for assistance. For more comprehensive shipping information, please refer to the details available here.
Returns
You may return any product purchased from us in original condition within 60 days of purchase and receive:
- A full refund (minus any shipping charges paid), OR
- An exchange for a different product
For returns made after 60 days but within 365 days of purchase: Store credit will be issued instead.
How to Return Your Item
In-Store: Return your product with proof of purchase to our store
By Mail: Send your return to our store
Return Requirements
Your item must be:
- ✓ In original condition
- ✓ Unused and unworn
- ✓ With all original packaging and labels
For further information on our return process, please contact us.
